Job Description
Job Description: Navision SCM Consultant (Managed Services)
Experience: 5+ years
Engagement Type: Managed Services
Primary Focus: Microsoft Dynamics NAV / Dynamics 365 Business Central Supply Chain Management
Role Summary
We are seeking an experienced Navision SCM Consultant to provide functional support and continuous improvement services for a managed services engagement. The consultant will support Microsoft Dynamics NAV / Dynamics 365 Business Central supply chain processes, ensuring the stable operation of procurement, inventory, warehouse, planning, sales order, and logistics functions.
This role requires strong hands-on NAV/Business Central functional expertise, sound knowledge of end-to-end supply chain processes, and experience working in an SLA-driven application support environment.
Key Responsibilities
- Provide Level 2 and Level 3 functional support for Microsoft Dynamics NAV / Dynamics 365 Business Central Supply Chain modules.
- Manage and resolve incidents, service requests, system defects, and user queries within agreed SLAs.
- Configure, maintain, and support supply chain processes across:
- Purchase and vendor management
- Sales order management
- Inventory management
- Item master and item variants
- Item tracking, serial numbers, and lot numbers
- Warehouse management
- Bin management and warehouse locations
- Replenishment and inventory planning
- Demand forecasting
- Transfer orders
- Assembly and light manufacturing processes, where applicable
- Shipping, receiving, and returns
- Support procurement activities, including requisitions, purchase orders, approvals, vendor setup, receipts, invoices, and return orders.
- Analyze inventory discrepancies, stock valuation issues, reservation issues, availability problems, and posting errors.
- Support inventory planning activities, including reorder policies, planning worksheets, requisition worksheets, order proposals, and demand/supply balancing.
- Assist business users with warehouse transactions, put-away, picks, shipments, receipts, cycle counts, physical inventory, and stock adjustments.
- Investigate and resolve issues related to item tracking, reservations, bin contents, item availability, cost adjustments, and inventory reconciliation.
- Gather business requirements and prepare functional specifications for system enhancements, reports, workflows, and process changes.
- Collaborate with NAV/Business Central developers and integration teams to troubleshoot customizations, interfaces, EDI, barcode scanning, shipping carriers, and external logistics systems.
- Perform impact analysis and coordinate functional testing for changes, releases, patches, upgrades, and integrations.
- Prepare test scenarios, execute regression testing, support UAT, and validate production deployments.
- Create and maintain functional documentation, configuration documents, support knowledge articles, process maps, and end-user guides.
- Deliver user training and provide functional guidance on standard NAV/Business Central supply chain capabilities and best practices.
- Participate in problem management, root-cause analysis, service reviews, and continuous service improvement initiatives.
Required Skills and Experience
- 5+ years of functional consulting experience with Microsoft Dynamics NAV and/or Dynamics 365 Business Central.
- Strong experience in NAV/Business Central supply chain and logistics processes, including purchasing, sales order processing, inventory, warehousing, and planning.
- Hands-on experience with item setup, locations, bins, item tracking, reservations, replenishment parameters, vendor/item relationships, and posting setup.
- Practical knowledge of warehouse operations, inbound/outbound processing, stock movements, inventory counting, and inventory controls.
- Experience in a managed services, production support, or SLA-based application support environment.
- Ability to analyze and resolve functional issues involving inventory, procurement, warehouse, and order fulfillment processes.
- Experience gathering requirements and producing functional design documents, test cases, training material, and support documentation.
- Understanding of NAV/Business Central integrations and the ability to coordinate issue resolution across functional, development, and infrastructure teams.
- Strong problem-solving, stakeholder-management, and communication skills.
- Ability to manage multiple tickets, changing priorities, and deadlines effectively.
Preferred Qualifications
- Microsoft Dynamics 365 Business Central functional certification.
- Experience with advanced warehouse management, mobile warehouse solutions, barcode/RF scanning, EDI, and third-party logistics integrations.
- Experience supporting manufacturing, assembly, service management, or project-based supply chain processes in NAV/Business Central.
- Exposure to Power BI, Jet Reports, Excel reporting, or other operational reporting tools.
- Basic understanding of AL development, C/AL, SQL, APIs, web services, and integration concepts.
- Experience with NAV/Business Central upgrades or migration to Dynamics 365 Business Central.
- Familiarity with ITIL service management processes, including Incident, Problem, Change, and Request Management.
- Experience using Azure DevOps, Jira, ServiceNow, or similar ticketing and delivery tools.
Key Competencies
- Strong customer-service orientation and ownership mindset.
- Ability to understand end-to-end supply chain and warehouse business processes.
- Analytical approach to identifying root causes and practical solutions.
- High attention to detail, particularly around stock accuracy, inventory controls, and transactional data.
- Ability to work independently and collaborate effectively with cross-functional teams.
- Proactive focus on process standardization, automation, and continuous improvement.
- Clear written and verbal communication with both business users and technical teams.
Job Tags