Job Description

• Support the installation, configuration, maintenance, and monitoring of LAN, MAN, WAN, wireless, and campus network environments.
• Troubleshoot and resolve network incidents affecting Data, Voice, and Video services.
• Assist with network upgrades, hardware refreshes, and implementation projects.
• Monitor network performance and availability, identifying and resolving issues proactively.
• Configure and support Cisco routers, switches, wireless infrastructure, and related network technologies.
• Support DNS, DHCP, network security devices, and access control systems.
• Participate in root cause analysis and help implement corrective actions to prevent recurring issues.
• Maintain network documentation, diagrams, and operational procedures.
• Collaborate with cross-functional teams, vendors, and customers to support business initiatives and operational requirements.
• Participate in scheduled maintenance activities and provide support during outages or critical incidents.
• Follow established network standards, security policies, and best practices.

Qualifications

• 3-7 years of experience supporting enterprise network environments.
• Experience with Cisco networking technologies, including switches, routers, and wireless solutions.
• Working knowledge of networking concepts and protocols, including TCP/IP, VLANs, OSPF, DHCP, DNS, and routing/switching fundamentals.
• Experience troubleshooting network connectivity and performance issues.
• Familiarity with network monitoring and diagnostic tools such as Wireshark and Fluke.
• Strong analytical, problem-solving, and customer service skills.
• Ability to work independently and collaboratively within a team environment.

Preferred Skills

• Cisco CCNA certification or equivalent experience.
• Experience supporting Cisco wireless solutions and network security technologies.
• Basic familiarity with Cisco ISE, NAC solutions, or network access control technologies.
• Experience supporting Voice and Video network services.
• Knowledge of network documentation, change management, and incident management processes.
• Experience in industrial, manufacturing, shipbuilding, or large campus environments is a plus.

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